For Current Clients

This page offers helpful details about therapy at Rootwise—including what to expect, how to prepare, and ways to get support between sessions.

Therapy Session Information

  • Scheduling & having sessions

    Therapy sessions will be held through Google Meet, a HIPAA-compliant platform. Your therapist will work with you to schedule the session at the date and times that work for the both of you, and then will send you a Google Calendar Invite with the Google Meet information.

    At the time of the session, click the blue “Join Google Meet” button on the calendar invite.

    You must be physically in Minnesota or Oregon for your therapy session. If you are not in either of those states during the time of your session, the session cannot be completed and will need to be rescheduled. If you have not rescheduled within 24 hours of the session, the cancellation policy applies.

  • Preparing for technical issues

    Technological issues that interfere with sessions will be addressed this way:

    - If the therapist is having issues, they will contact you via email, phone, or text to let you know what is going on and next steps.

    - If you are having issues, please email the therapist asap. If the therapist hasn’t heard from you 10 minutes after the session is supposed to begin, the therapist will call you.

    - Doxy.me will be the back-up platform used by your therapist. Your therapist will send this link to the email you have on file.

    - If video therapy sessions are not working for some reason, the session will be held over the phone.

  • Cancellation Policy Reminders

    Please call to cancel or reschedule at least 24 hours in advance, or you will be charged for the missed appointment. Third-party payments will not usually cover or reimburse for missed appointments.

    If you cancel within 24 hours of the session or miss an appointment for a non-medical or caregiving reason, you will be charged $150. Examples of non-medical late cancellations may include forgetting an appointment, scheduling conflicts, travel delays, or weather-related travel disruptions.

    If you cancel within 24 hours of the session or miss an appointment for a medical or caregiving reason, you will be charged $100. Examples of medical/caregiving late cancellations may include illness, caregiving emergencies, or other unexpected health-related circumstances, at the mental health professional’s discretion

    - If there are two consecutive late cancellations or missed appointments, we may discuss whether adjustments to scheduling, frequency of care, or a temporary pause in therapy would be most helpful.

    If your therapist has to cancel the appointment, you will not be charged.

  • Length of sessions

    All sessions are normally scheduled for 50-55 minutes. If a session needs to run longer, the therapist will communicate that with you.

  • After Hours Emergencies

    Please know that your therapist and Rootwise Mental Wellness do not provide twenty-four (24) hour crisis or emergency mental health services. If you experience an emergency and need immediate mental health attention, call 911 or if you are able to safely transport yourself, go to the nearest hospital emergency room for assistance.

    If you aren’t experiencing an emergency, but have urgent needs for mental health support, contact any of these resources:

    National Suicide & Crisis Lifeline: Call 988 (for TTY users: use your preferred relay service or dial 711 then 988), chat online HERE.

    Crisis Text Line: Text HOME to 741741

    Minnesota Warmline: 9am-9am, 7 days a week: 651.288.0400

    Oregon Warmline: 24/7, 1-800-698-2392

    Mental Health Crisis Services and Resources - Warmlines that do not call the police, helplines, alternatives to suicide: https://www.inclusivetherapists.com/crisis

  • Contacting your therapist

    You may contact Rootwise Mental Wellness by phone, text, email, voicemail, or through the client portal.

    While messages are monitored regularly, your therapist is not continuously available and may not respond immediately. Electronic communication is appropriate for scheduling, administrative matters, and brief updates, but is not a substitute for therapy sessions, crisis services, or emergency care.

    Rootwise uses professional communication systems and reasonable safeguards to protect your privacy; however, no electronic communication method can be guaranteed to be completely secure. Please avoid sending highly sensitive, urgent, or emergency information by email, text, or through the website contact form.

  • Social Media

    Your therapist does not accept friend or contact requests from current or former clients on any social networking sites. Adding clients as friends or contacts on these sites can compromise confidentiality and privacy of both the mental health professional and the client. It can blur the boundaries of the professional relationship and are not permitted. Any attempt by a client to surreptitiously gain access to your therapist's personal site(s) will be cause for termination of the mental health services.

  • No Audio or Video Recordings

    Neither you nor the therapist will record any part of your sessions unless you and the therapist mutually agree in writing that the session may be recorded.

    Any attempt by a client to surreptitiously record sessions will be cause for termination of the mental health services.

  • Ending Therapy

    Your therapist may set boundaries regarding communication and participation in treatment. Mental health services may be terminated for good cause, including but not limited to: failure to pay fees, refusal to participate in treatment, behavior that interferes with the therapeutic process or safety of others, circumstances in which your needs are outside the therapist's scope of practice, or loss of contact. If I am unable to reach you and do not receive a response to outreach attempts within three (3) weeks, I may assume that you do not wish to continue services and may close your file. You are welcome to contact Rootwise in the future to discuss resuming care, subject to availability.

    Your therapist may also recommend either a planned pause or graduation from therapy depending on your therapy progress. If your therapist feels this way, they will talk about it with you.

    You are also welcome to set boundaries and/or end therapy either because it is not a good fit, you’ve gotten your needs met, you need to take a break, or other reasons you may have. If you feel this way, please talk about it with your therapist.

Paying for therapy with out-of-network benefits

Some insurance companies will reimburse you for therapy costs through your out-of-network benefit, though this will depend on your plan and deductibles, so the best way to understand if you could benefit from this would be to contact your insurance company or look in your online portal (if they provide that).

If you discover that you might get some coverage from out-of-network coverage, and you'd like to consider using your out-of-network benefits, here are two options:

Resource List