Therapy sessions will be held through Google Meet, a HIPAA-compliant platform. Your therapist will work with you to schedule the session at the date and times that work for the both of you, and then will send you a Google Calendar Invite with the Google Meet information.

At the time of the session, click the blue “Join Google Meet” button on the calendar invite.

Technological issues that interfere with sessions will be addressed this way:

- Doxy.me will be the back-up platform used by your therapist. Your therapist will send this link to the email you have on file.

- If the therapist is having issues, they will call you using a Unknown number to let you know what is going on and next steps.

- If you are having issues, please email the therapist asap. If the therapist hasn’t heard from you 10 minutes after the session is supposed to begin, the therapist will call you using an Unknown number.

- If video therapy sessions are not working for some reason, a phone therapy session can be held if both therapist and client agree to this.

Please call to cancel or reschedule at least 24 hours in advance, or you will be charged for the missed appointment. Third-party payments will not usually cover or reimburse for missed appointments.

If you are late, you will be charged for the full amount of the appointment and there will be no pro-rating of the fee.

If your therapist has to cancel the appointment, you will not be charged.

All sessions are normally scheduled for fifty (50) minutes. If a session needs to run longer, the therapist will communicate that with you.

Please know that your therapist and Rootwise Mental Wellness do not provide twenty-four (24) hour crisis or emergency mental health services. If you experience an emergency and need immediate mental health attention, call 911 or if you are able to safely transport yourself, go to the nearest hospital emergency room for assistance.

If you aren’t experiencing an emergency, but have urgent needs for mental health support, contact any of these resources:

National Suicide & Crisis Lifeline: Call 988 (for TTY users: use your preferred relay service or dial 711 then 988), chat online HERE.

Crisis Text Line: Text HOME to 741741

Mental Health Crisis Services and Resources - Warmlines that do not call the police, helplines, alternatives to suicide: https://www.inclusivetherapists.com/crisis

Your therapist is often not immediately available by telephone or in person. The office number ‪612-460-5155‬ is answered by voicemail that the mental health professional will monitor from time to time throughout the day. There is no guarantee of a response time or a response at all.

If you are difficult to reach, please inform your therapist of times when you will be available. In most circumstances, the appropriate time to discuss any topic outside of rescheduling is at the next session.

Your therapist may use and respond to email only to arrange or modify appointments. Please do not send emails related to your treatment or mental health services.

Your therapist does not accept friend or contact requests from current or former clients on any social networking sites. Adding clients as friends or contacts on these sites can compromise confidentiality and privacy of both the mental health professional and the client. It can blur the boundaries of the professional relationship and are not permitted. Any attempt by a client to surreptitiously gain access to your therapist's personal site(s) will be cause for termination of the mental health services.

Neither you nor the therapist will record any part of your sessions unless you and the therapist mutually agree in writing that the session may be recorded.

Any attempt by a client to surreptitiously record sessions will be cause for termination of the mental health services.

Your therapist may set boundaries with you about what kinds of interactions and communications are most helpful. This may include a boundary of terminating mental health services for good cause, including without limitation: your refusal to comply with treatment recommendations, the therapist or staff is uncomfortable working with you, or your failure to timely pay fees.

Your therapist may also recommend either a planned pause or graduation from therapy depending on your therapy progress. If your therapist feels this way, they will talk about it with you.

You are also welcome to set boundaries and/or end therapy either because it is not a good fit, you’ve gotten your needs met, you need to take a break, or other reasons you may have. If you feel this way, please talk about it with your therapist.